CARE
EVERY PIECE IS MADE BY HAND, SO NO TWO ITEMS ARE IDENTICAL. THE IMAGES POSTED ON THE WEBSITE ARE REPRESENTATIVE OF THE ITEM BEING PURCHASED IT MAY NOT BE THE EXACT ITEM YOU WILL RECEIVE.
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All PLATE COLLECTIVE ITEMS ARE MICROWAVE AND DISWASHER SAFE, HOWEVER HANDWASHING THE ITEMS IS RECOMMENDED FOR LONGEVITY. THE ITEMS ARE NOT OVEN SAFE. ​
SHIPPING + HANDLING
SHIPPING + HANDLING
ALL ORDERS ARE SENT USPS, NO SIGNATURE REQUIRED.
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PICK UP
LOCAL ORDER PICK UP IS AVAILABLE AT MY STUDIO IN MILWAUKEE. ALL WORKSHOP PIECES HAVE T OBE PICKED UP WITHIN 2 WEEKS AFTER PIECES ARE DONE. UNLESS ARRANGEMENTS WERE MADE.
RETURNS, DAMAMGES , OR THEFT
RETURNS ARE NOT ACCEPTED FOR CUSTOM ITEMS. CUSTOMER IS REQUIRED TO PAY FOR RETURN SHIPPING FOR ITEMS BEING RETURNED FOR REASONS OTHER THAN DEFECTS OR DAMAGES. SHOULD ITEMS GET DAMAGES IN TRANSIT PLEASE SEND DETAILED PHOTOS OF THE DAMAGES, INCLUDING ITEM AND PACKAGING TO PLATECOLLECTIVE@GMAIL.COM WITHIN 72 HOURS OF RECEIVING THE ITEM.
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THE PLATE COLLECTIVE CANNOT BE HELD RESPONSIBLE FOR PACKAGE THEFT ONCE IT HAS BEEN MARKED AS "DELIVERED". IF YOU KNOW YOUR MAIL IS SUBJECT TO THEFT, PLEASE SHIP TO A SECURE ADDRESS.
WORKSHOPS
ALL WORKSHOP PIECES WILL BE HELD FOR 2 WEEKS BEFORE THEY WILL BE DONATED. IF YOU NEED MORE TIME WE WILL WORK OUT A PICKUP TIME.